NDR
Code | Explanation of Non-Delivery Report error codes |
4.2.2 | The recipient has exceeded their mailbox limit. It could also be that the delivery directory on the Virtual server has exceeded its limit. (Default 22 MB) |
4.3.1 | Not enough disk space on the delivery server. Microsoft say this NDR maybe reported as out-of-memory error. |
4.3.2 | Classic temporary problem, the Administrator has frozen the queue. |
4.4.1 | Intermittent network connection. The server has not yet responded. Classic temporary problem. If it persists, you will also a 5.4.x status code error. |
4.4.2 | The server started to deliver the message but then the connection was broken. |
4.4.6 | Too many hops. Most likely, the message is looping. |
4.4.7 | Problem with a timeout. Check receiving server connectors. |
4.4.9 | A DNS problem. Check your smart host setting on the SMTP connector. For example, check correct SMTP format. Also, use square brackets in the IP address [197.89.1.4] You can get this same NDR error if you have been deleting routing groups. |
4.6.5 | Multi-language situation. Your server does not have the correct language code page installed. |
5.0.0 | SMTP 500 reply code means an unrecognised command. You get this NDR when you make a typing mistake when you manually try to send email via telnet.
More likely, a routing group error, no routing connector, or no suitable address space in the connector. (Try adding * in the address space)
This status code is a general error message in Exchange 2000. In fact Microsoft introduced a service pack to make sure now get a more specific code. |
5.1.x | Problem with email address. |
5.1.0 | Often seen with contacts. Check the recipient address. |
5.1.1 | Another problem with the recipient address. Possibly the user was moved to another server in Active Directory. Maybe an Outlook client replied to a message while offline. |
5.1.3 | Another problem with contacts. Address field maybe empty. Check the address information. |
5.1.4 | Two objects have the same address, which confuses the categorizer. |
5.1.5 | Destination mailbox address invalid. |
5.1.6 | Problem with homeMDB or msExchHomeServerName - check how many users are affected. Sometimes running RUS (Recipient Update Service) cures this problem. Mailbox may have moved. |
5.1.7 | Problem with senders mail attribute, check properties sheet in ADUC. |
5.2.x | NDR caused by a problem with the large size of the email. |
5.2.1 | The message is too large. Else it could be a permissions problem. Check the recipient's mailbox. |
5.2.2 | Sadly, the recipient has exceeded their mailbox limit. |
5.2.3 | Recipient cannot receive messages this big. Server or connector limit exceeded. |
5.2.4 | Most likely, a distribution list or group is trying to send an email. Check where the expansion server is situated. |
5.3.0 | Problem with MTA, maybe someone has been editing the registry to disable the MTA / Store driver. |
5.3.1 | Mail system full. Possibly a Standard edition of Exchange reached the 16 GB limit. |
5.3.2 | System not accepting network messages. Look outside Exchange for a connectivity problem. |
5.3.3 | Remote server has insufficient disk space to hold email. Check SMTP log. |
5.3.4 | Message too big. Check limits, System Policy, connector, virtual server. |
5.3.5 | Multiple Virtual Servers are using the same IP address and port. See Microsoft TechNet article: 321721 Sharing SMTP. Email probably looping. |
5.4.0 | DNS Problem. Check the Smart host, or check your DNS. It means that there is no DNS server that can resolve this email address. Could be Virtual Server SMTP address. |
5.4.1 | No answer from host. Not Exchange's fault check connections. |
5.4.2 | Bad connection. |
5.4.3 | Routing server failure. No available route. |
5.4.4 | Cannot find the next hop, check the Routing Group Connector. Perhaps you have Exchange servers in different Routing Groups, but no connector. |
5.4.6 | Tricky looping problem, a contact has the same email address as an Active Directory user. One user is probably using an Alternate Recipient with the same email address as a contact. |
5.4.7 | Delivery time-out. Message is taking too long to be delivered. |
5.4.8 | Microsoft advise, check your recipient policy. SMTP address should be cp.com.
NOT server.cp.com. |
5.5.0 | Underlying SMTP 500 error. Our server tried ehlo, the recipient's server did not understand and returned a 550 or 500 error. Set up SMTP logging. |
5.5.2 | Possibly the disk holding the operating system is full. Or could be a syntax error if you are executing SMTP from a telnet shell. |
5.5.3 | More than 5,000 recipients. Check the Global Settings, Message Delivery properties. |
5.5.5 | Wrong protocol version |
5.6.3 | More than 250 attachments. |
5.7.1 | Permissions problem. For some reason the sender is not allowed to email this account. Perhaps an anonymous user is trying to send mail to a distribution list.
Check SMTP Virtual Server Access Tab. Try checking this box: Allow computers which successfully authenticate to relay
User may have a manually created email address that does not match a System Policy. |
5.7.2 | Distribution list cannot expand and so is unable to deliver its messages. |
5.7.3 | Check external IP address of ISA server. Make sure it matches the SMTP publishing rule. |
5.7.4 | Extra security features not supported. Check delivery server settings |
5.7.5 | Cryptographic failure. Try a plain message with encryption. |
5.7.6 | Certificate problem, encryption level maybe to high. |
5.7.7 | Message integrity problem. |